Sanitas Coach support

The Sanitas Coach App is developed and published by Pathmate. On this page you will find the privacy policy, terms of use and a contact form for your enquiries.

Further information on the Sanitas Coach app and links to download can be found on the Sanitas health insurance website.

Further information on Pathmate Technologies can be found on the Pathmate website.


Who is the Sanitas Coach app suitable for?

The Sanitas Coach App is suitable for people looking to prevent and/or manage high blood pressure, type 2 diabetes and anyone who has problems sleeping. It also provides motivation to encourage users to reduce influenceable risk factors.

The Sanitas Coach App is geared towards people who...

  • suffer from high blood pressure or type 2 diabetes and/or
  • have an elevated risk of cardiovascular disease and/or
  • have trouble sleeping and/or
  • want to prevent cardiovascular disease

The Sanitas Coach App is not suitable in the following cases:

  • Pregnancy: Do not use the app if you are pregnant or think that you might be pregnant.
  • Underage: Do not use the app if you are under 18 years of age.
  • Insufficient language skills: Do not use the app if there is anything in the instructions, guides or recommendations that you do not understand or if you do not have sufficient command of the language in which the Pathmate Coach is provided.
  • People who have a severe visual impairment: Do not use the app if there is anything that you cannot read in the instructions, guides or recommendations.
  • Do not use the sleep restriction if any of the following contraindications apply:
    • Epilepsy
    • Bipolar disorder
    • Untreated hypersomnolence

Is the Sanitas Coach a real coach?

No, the Sanitas Coach is not a real human coach; it is a chatbot. A chatbot (from “chat” + “robot”) is an automated, text-based dialogue system. Our chatbot works in a similar way to a real coach in that it seeks to enter into a dialogue based on your needs and habits, which may give the impression that you are conversing with a real person; however, this is not the case at any time.

Is the Sanitas Coach app safe to use?

Quality and safety are very important to us. As a Pathmate Coach, the Sanitas Coach app is a registered class I medical device and thus meets the quality and safety requirements set out in EU Directive 93/42/EEC.

All recorded data is encrypted and stored on the smartphone. It is of course also transferred between the app and our server system in encrypted form. Our server systems are protected according to current security standards and are only operated by certified Pathmate partners. More detailed information on this can be found in the privacy policy.

What happens with my data?

We record data so that the Sanitas Coach app can provide personalised feedback and improve the user experience. For this purpose, we also conduct usage analyses to determine which functions are particularly useful. However, we do not look at individual user data, only aggregated and anonymised data. You will find all the relevant information on this in the app’s privacy policy.

Do I need my own blood pressure monitor to use the app?

Yes. Once you’ve taken your blood pressure, you can enter the values manually or take a picture of the values using your smartphone camera. Our blood pressure scanner recognises the values it needs and transfers them to the app. In the future, we also plan to enable automated transfer of existing values from Google Fit, Apple Health or via the manufacturers’ interfaces.

Do I need an internet connection to use the Sanitas Coach app?

You need a mobile internet connection (3G or higher) or a stable Wi-Fi connection to use the app.

Can I use the Sanitas Coach app with my device?

You can use the Sanitas Coach app on a smartphone with one of the following operating systems:

  • iOS version 12.3 or higher
  • Android version 8.0 or higher

Can I send my blood pressure values to my doctor?

You can export your blood pressure data at any time as a PDF and send the file via your personal email address.

Who is behind the Sanitas Coach app?

The Sanitas Coach App is developed by Pathmate, a team of behavioural psychologists and IT experts. For the development of the Sanitas Coach App, Pathmate works together with medical experts from the Hypertension Centre of the Hannover Medical School (MHH). The Sanitas Coach App is scientifically supervised and evaluated by MHH. You can find more information on Pathmate here.

How do I know that the information I receive from the Sanitas Coach app is up-to-date and correct?

We work with medical experts to create the content and ensure that our information is always based on the latest medical guidelines. Our content is regularly and systematically checked to make sure it is accurate and up-to-date.

As a Pathmate Coach, the Sanitas Coach app is a registered class I medical device and thus meets the quality and safety requirements set out in EU Directive 93/42/EEC.

The Pathmate Coach has also been certified by the Deutsche Hochdruckliga (German hypertension league).

What do I need to bear in mind when using the Sanitas Coach app?

Answer the questions carefully and truthfully. This is for your safety. The information, goals and recommendations we provide are partly based on the answers you give us. Further details on how to use the app can be found in the instructions.

Does Sanitas have access to my data?

Sanitas receives only anonymised and aggregated data from Pathmate for analysis purposes. Sanitas has no access to personal customer data and cannot draw any conclusions about the health status of individual Sanitas customers.

I can’t verify my details or the app doesn’t work. What should I do?

The Sanitas Coach App is available exclusively to Sanitas customers. You need to enter your customer number to use the app. In the event of technical problems or if something doesn’t work, please send an email to or use the following contact form.