Terms and Conditions of the Sanitas Coach App

Version dated 22 June 2026

Part A – Terms of Use

1 General

The Sanitas Coach app is provided by Pathmate Technologies AG (Pathmate), Josefstr. 219, 8005 Zurich, Switzerland, as the manufacturer and operator; it is your contractual partner. Pathmate Technologies GmbH, Glücksteinallee 25, 68163 Mannheim, Germany, is the distributor within the EU and the EU representative pursuant to Article 27 of the GDPR.

The Sanitas Coach app is published under a co-branding arrangement with Sanitas Grundversicherungen AG (hereinafter referred to as ‘Sanitas’). Sanitas has neither access to nor insight into your personal data. Pathmate is the sole publisher of the app and is exclusively responsible for its development, content, data management and customer support.

These terms and conditions govern the framework for the use of the Sanitas Coach app, liability issues and responsibilities. Details regarding data protection can be found in our privacy policy.

Use of the Sanitas Coach app and its content requires prior express acceptance of these terms and conditions, as well as acknowledgement of the privacy policy, and must take place upon registration. Furthermore, use requires confirmation that the user guide, which is made available to users of the Sanitas Coach app, has been read.

2 Description of Services and Intended Purpose

The Sanitas Coach app is a smartphone application (app) that offers personalised, evidence-based support for self-management to people with cardiovascular risk factors, and is designed to help them reduce or manage these factors. The precise intended purpose, instructions for use and any contraindications are set out in the user manual provided within the app. The Sanitas Coach app is classified as a Class IIa medical device.

The services provided by the Sanitas Coach app do not constitute medical advice and are not a substitute for a medical examination or treatment (see also section 8).

Pathmate is entitled to further develop and adapt the functionality and design of the Sanitas Coach app. Users will be notified in advance, with reasonable notice, of any changes affecting the medical purpose or essential functions of the app.

3 Provision of the App and Registration

Only policyholders of Sanitas Grundversicherungen AG are granted access to the Sanitas Coach app. Use of the app requires downloading and successfully installing it from the Apple App Store or Google Play Store. The terms and conditions of the respective store must be observed when downloading the Sanitas Coach app. To register, you will need a valid policy number with Sanitas Grundversicherungen AG and an email address, and you must agree to receive emails from us relating to the service. Users must ensure that emails can be received at the email address provided and that unauthorised persons do not have access to it.

Conclusion of the contract: The availability of the app in the app stores does not constitute a binding offer. By registering and accepting these terms and conditions, you are making an offer to enter into a user agreement; the contract is concluded upon activation of the app or upon receipt of a corresponding confirmation. When purchasing a paid subscription, the purchase contract is concluded with the relevant app store.

All natural persons who have reached the age of 18 (legal age of majority) and have full legal capacity are entitled to use the Sanitas Coach app. The user guide sets out further criteria for using the app which must be observed.

It is not technically possible to guarantee 100% availability of the app. In particular, maintenance work and events beyond Pathmate’s control may result in short-term disruptions or the app being temporarily unavailable. Users may report errors and faults in the Sanitas Coach app to sanitas-coach@pathmate.app .

4 Account and Login Details

Where login details (e.g. a password) are provided for use of the app, these must be kept confidential and protected from access by third parties. Please notify us immediately if you suspect unauthorised use of your account. Transferring the user account to third parties is not permitted.

The app provides an option to delete your user account. If a free user account remains unused for a period of more than 12 months, Pathmate reserves the right to delete the account; users will be informed of this in good time via their registered email address.

5 Rights of Use and Intellectual Property

The use of the information, software and documentation provided is subject to these terms and conditions. Separately agreed licence terms, e.g. when downloading software, take precedence over these terms and conditions.

Pathmate grants users a non-exclusive and non-transferable right to use the information, software and documentation provided in the Sanitas Coach app to the extent agreed or, if nothing has been agreed, in a manner consistent with the purpose for which Pathmate has made them available.

Information, brand names, design and other content of the Sanitas Coach app are protected by copyright and other intellectual property rights. They may not be used or exploited in any way without Pathmate’s prior written consent; in particular, they may not be reproduced, edited, distributed or made available to third parties. Apart from the rights of use expressly granted herein, no further rights are granted to users, in particular with regard to the company name and industrial property rights (such as patents, utility models or trade marks).

Where users submit ideas and suggestions via the app, Pathmate may utilise these free of charge for the development, improvement and marketing of the products in its portfolio.

6 Users’ Obligations

Users undertake to provide all data in the Sanitas Coach app correctly, completely and truthfully.

In particular, when using the Sanitas Coach app, users must not

• use the app unlawfully or in an abusive manner;
• infringe industrial property rights, copyright or other property rights;
• transmit content containing viruses, so-called Trojan horses or other programmes that may damage the software;
• manipulate the functions and content of the Sanitas Coach app or any data collected;
• circumvent security measures or disrupt the operation of the app (e.g. by overloading or interfering with systems);
• use automated methods to access the app (e.g. scraping, bots) or automatically extract content;
• creating multiple accounts in an abusive manner or providing inaccurate personal details;
• reverse-engineer, decompile or disassemble the app, unless expressly permitted by law.

Pathmate may block access to the Sanitas Coach app at any time, in particular if the user breaches their obligations under these terms and conditions. In the event of any breaches, Pathmate reserves the right to claim compensation for all resulting damages and to take any necessary legal action.

Pathmate recommends that users implement the necessary security measures (e.g. password protection, up-to-date antivirus software) on their mobile devices. Users bear the risks arising from tampering with mobile devices, from the misuse of such devices or in connection with data transmission.

7 Hyperlinks

The Sanitas Coach app may contain hyperlinks to third-party websites. Pathmate accepts no liability for the content of these websites, as Pathmate is not responsible for the content and information provided there. Users access these websites at their own risk.

8 Use of the Sanitas Coach app – Medical Disclaimer

The Sanitas Coach app provides a range of information on health, exercise and related topics for information purposes only. This information is not a substitute for personal advice, care or treatment from healthcare professionals. The Sanitas Coach app does not alert users when a visit to a doctor is necessary. Please read the user guide for further information.

9 Availability, Changes and Updates to the App

Pathmate provides the app in accordance with the current state of the art. Updates may be released from time to time to improve performance and functionality, resolve security issues or reflect changes to operating systems. If an update is made available, use of the app may be restricted unless it is installed. Statutory obligations to provide updates remain unaffected.

10 Exclusion of Liability

The information provided by the Sanitas Coach app is carefully checked and made available in accordance with the current state of knowledge.

Pathmate excludes – to the extent permitted by law – liability for material defects and defects of title. Furthermore, any liability on the part of Pathmate, in particular for consequential damages, is excluded, unless liability is mandatory under statutory provisions due to wilful misconduct, gross negligence, injury to life, limb or health, the assumption of a guarantee of quality, fraudulent concealment of a defect or a breach of fundamental contractual obligations. However, compensation for breach of essential contractual obligations is limited to the foreseeable damage typical for this type of contract, unless there is intent or gross negligence. Liability under the Product Liability Act remains unaffected.

Part B – Final Provisions

15 Amendments to these Terms and Conditions

Pathmate may amend these terms and conditions with future effect, provided that this is necessary for a valid reason (e.g. a change in the legal situation, case law of the highest courts, or new technical or regulatory requirements) and that users are not unreasonably disadvantaged as a result. Users shall be informed of any amendments in writing (e.g. by email) at least six weeks before they come into force. If the user does not object within this period, the amendment shall be deemed to have been accepted; Users shall be specifically informed in the notification of the significance of silence, as well as of their right to object and to terminate the agreement.

Users may send all communications to Pathmate by email or post. Pathmate may send communications to users via the email address specified in their user account.

16 Contracting Party, Applicable Law and Place of Jurisdiction

The contracting party is Pathmate Technologies AG (Switzerland). Pathmate Technologies GmbH (Germany) is the distributor within the EU and a sales partner, but is not a contracting party to the users. The contract is governed by Swiss law, to the exclusion of conflict-of-law provisions and the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection provisions of the country of your habitual residence remain unaffected; consumers with their habitual residence in Germany enjoy the protection of mandatory German consumer law. Furthermore, consumers may only be sued at their place of residence or bring legal proceedings there; otherwise, the place of jurisdiction is Zurich, provided that no mandatory consumer jurisdiction rules preclude this.

17 Consumer Dispute Resolution

Pathmate is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Section 36 of the German Consumer Dispute Resolution Act (VSBG)).

18 Miscellaneous Provisions

There are no oral or written ancillary agreements. Should individual provisions of these terms and conditions or of the concluded contract be or become invalid in whole or in part, the remainder of the contract shall remain valid; the invalid provision shall be replaced by the statutory provision.

The language of the contract is German. Pathmate is entitled to transfer rights and obligations arising from these terms and conditions, in whole or in part, to another company within the Pathmate Group; this shall not affect your rights. Your claims arising from the contract may only be transferred to third parties with our prior consent.

You may access, save and print these terms and conditions at any time in the Sanitas Coach app and at https://pathmate.app/sanitascoach. The current version can also be found there.

19 Contact and Legal Notice

Pathmate Technologies AG Josefstr. 219, 8005 Zurich, Switzerland Commercial Register: CH-020.3.045.021-8 · VAT No.: CHE-346.288.149

Pathmate Technologies GmbH Glücksteinallee 25, 68163 Mannheim, Germany Commercial Register: HRB 730894, Mannheim Local Court VAT No.: DE319114648

For data protection matters, please contact us at datenschutz@pathmate.app . Details regarding the processing of your personal data can be found in our privacy policy.

General contact details: info@pathmate-technologies.com .